Frequently asked questions

Have a question? Below are a list of common questions that some users have related to Sizzle. Still can't find what you are looking for? Our highly technical support staff is happy to answer your questions!

FAQs

Answers to the most common Sizzle questions

If you don't find what you're looking for here, please feel free to shoot us an e-mail!

 



Can I paste content into a page from Word?

Yes, when editing a page, click the icon under the content text area with the "W" on it (it's next to the tree). That will pop up a window. Paste your Word document into the window and click insert.

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Can I set my META tags?

META tags can be set on each page. They can also be set globally so they are overridden on a per page basis. To set META tags globally go to the options section in the pages module.

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How do I add external website links to my navigation bar(s)?

Once you've added an item to a navigation menu, select "Enter a Custom URL" in the select-box, and two fields will appear allowing you to input your link's Title and URL.

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How do I change my Google Analytics account identifier?

Go to the Analytics module. Click to edit the default analytics account. Enter the ID in the text input. Click edit to save the change. The new analytics account will now be used.

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How do I configure a Twilio widget to call me?

You will need an active Twilio account. Once you have an account, acquire your account SID and auth token. Put those into the Options section in the Twilio module. Then add a Twilio widget, entering all the requested information.

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How do I configure Authorize.Net checkout for product purchases?

Sign in to your Authorize.Net account, and click on the "Settings" link under "Account" in the left side-bar. From here, click on the "API Login ID and Transaction Key" link under the "Security Settings" heading. Record your API Login ID and Transaction Key (you may need to answer your secret question). Plug this information into the corresponding fields in the Products module's options page.

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How do I configure Google checkout for product purchases?

Sign in to your Google account, and click on the "Settings" tab. In the side-bar on the left, click on the "Integration" link. From here, record your Google merchant ID, and Google merchant key. Plug this information into the corresponding fields in the Products module's options page.

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How do I configure my sales tax rules for product purchases?

Please contact us and we will be happy to guide you through the process, (716) 689-8886.

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How do I configure PayPal checkout for product purchases?

Sign in to your PayPal account, and click on the "Profile" link under the "My Account" tab. Under the "Account Information" heading, click on the "API Access" link. From here, select "View API Certificate" and record your API username, password, and signature. Plug this information into the corresponding fields in the Products module's options page.

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How do I export a mailing list for use with Constant Contact/VerticalResponse/XYZ?

Navigate to the "Export" page in the Navigations module, and select the mailing list you wish to export. From here, click on either the "Export All" or "Export New" button, whichever you like, and you will be presented a .CSV file download of your contacts. Don't worry if you don't know anything about .CSV files, Constant Contact/VerticalResponse/etc. will know what to do.

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How do I manage product categories in my storefront?

When adding or editing a product in the Products module, use the "Category" select-box to indicate the appropriate product category. Selecting "Enter a New Category" will allow you to create a new category.

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How do I properly configure my website's navigation bar(s)?

Please contact us and we will be happy to guide you through the process, (716) 689-8886.

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How do I properly give or take administrative access to other users?

Please contact us and we will be happy to guide you through the process, (716) 689-8886.

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How do I set my website "homepage"?

Navigate to the Options page within the Pages module of your Sizzle! management back-end, and use the "Homepage" select-box to indicate which page is your website's homepage.

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How do I update my site's sitemap?

You don't need to. Sizzle takes care of updating your sitemap for you whenever you update the pages on your site.

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How do I validate my Caller ID for Twilio?

Caller ID validation is done in the Twilio admin interface. Twilio will ask you to verify a code provided after they call that number so you can prove you own the number.

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How many mailing lists can I have? Why would I want more than one?

Unlimited. This allows you to manage many different groups of contacts, which you could later export however you so choose, to popular services like Constant Contact or Vertical Response.

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I added a new link to my header navigation, but now it's broken.

You can't add too many links to the header navigation, because it is constrained by the width of the page. Add those links into the footer, a sidebar, or a dropdown menu if your site has them.

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I deleted something that I wanted. What can I do?

If we host your site, give us a call. We may have a backup that we can roll back to.

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I want to add a page. How do I do that?

Navigate to the pages module. Click to add a page. Insert the text you'd like to appear on the page in the content text input. Be sure to include a page title. Then click add. Once you've created the page, be sure to add it to your site navigation.

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My site does not have a blog. How do I add one?

Add a page as described above. While adding the page, insert the blog hash into the content text input where you'd like the blog to appear. To do that, click in the text area where you'd like the blog to appear. Then click the drop-down at the bottom of the text area that says Replacements. Select the item you want to insert, in this case the Blog. The blog hash will be inserted into the text area. When the page displays, that will be replaced with the blog.

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Something doesn't look exactly as I hoped. What can I do?

If you're on a block plan with us, please give us a call and we'll happily help you fine-tune your designs.

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What are those squiggly brackets in some of my pages?

We call them hashes. A hash, like {this} causes content to be inserted in place of the hash when a page is displayed. For example, when {news} is inserted into a page, when a visitor requests a page, the {news} hash will be replaced with the news content.

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What is an RSS feed, and what is one useful for?

RSS is a family of web feed formats used to publish frequently updated works-such as blog entries, news headlines, audio, and video-in a standardized format. An RSS document (which is called a "feed", "web feed", or "channel") includes full or summarized text, plus metadata such as publishing dates and authorship. Web feeds benefit publishers by letting them syndicate content automatically. They benefit readers who want to subscribe to timely updates from favored websites or to aggregate feeds from many sites into one place. RSS feeds can be read using software called an "RSS reader", "feed reader", or "aggregator", which can be web-based, desktop-based, or mobile-device-based.

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What is the call "Max. Length" in the Twilio widget?

It limits the length of a call and thereby limits your liability. It prevents a call from depleting the funds in your Twilio account.

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What is the difference between a banner and a gallery?

Please contact us and we will be happy to guide you through the process, (716) 689-8886.

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What is the sitemap XML page useful for?

The Sitemaps protocol allows a webmaster to inform search engines about URLs on a website that are available for crawling. A Sitemap is an XML file that lists the URLs for a site. This allows search engines to crawl the site more intelligently. Sitemaps are particularly beneficial on websites where some areas of the website are not available through the browsable interface, or webmasters use content that is not normally processed by search engines.

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